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Customer Satisfaction Questionnaire

* = please fill in

Distinguished customers:
Thank you for considering our products and your long-term support to SINOCHEM AGRO COMPANY LIMITED. As part of our ongoing evaluation of the customer satisfaction, and to further improve our products and services to be delivered in future, we would be grateful if you could take a few minutes to complete the following questionnaire. Your feedback is important to us, and all the information you provide will be treated confidentially. Thank you very much for your attention!

 

 Registered Product (if any):  
  Product Purchased:  

Please tick the appropriate statements about your satisfaction in terms of the following.


PRODUCT

* 1. Quality

Correct
Incorrect (Please provide details)
 
* 2.Packages
Satisfied
Dissatisfied (Please provide details below)
 

* 3. Markings

Satisfied
Dissatisfied (Please provide details below)
 
* 4. Test result
Meet the agreed specifications
Not meet the agreed specifications (Please provide details below)
 
* 5. Shipping documents
Satisfied
Dissatisfied (Please provide details below)
 
* 6. Delivery
Arrival of products
On time
Late arrival (Please provide details)
Delivery of shipping information
On time
Late delivery (Please provide details)
 
* 7. Overall satisfaction on products
Highly satisfied
Satisfied
Neutral
Dissatisfied
Strongly dissatisfied
 
SERVICES
1. Registration Dossier
Satisfied
Neutral
N/A
Dissatisfied (Please specify reasons below)
 
2. Sample
Satisfied
Neutral
N/A
Dissatisfied (Please specify reasons below)
 
* 3. Communication
Satisfied
Neutral
Dissatisfied (Please specify reasons below)
 
* 4. Professionalism
Satisfied
Neutral
Dissatisfied (Please specify reasons below)
 
* 5. Overall satisfaction on services
Highly satisfied
Satisfied
Neutral
Dissatisfied
Strongly dissatisfied
 
PROMOTION
1. E-newsletter
Satisfied
Neutral
Dissatisfied (Please specify reasons below)
 
2. Exhibition
Satisfied
Neutral
Dissatisfied (Please specify reasons below)
 
3. Overall satisfaction on promotion
Highly satisfied
Satisfied
Neutral
Dissatisfied
Strongly dissatisfied
 
OVERALL
* 1. How is your impression on SINOCHEM AGRO COMPANY LIMITED as a whole?
Highly satisfied
Satisfied
Neutral
Dissatisfied
Strongly dissatisfied
 
* 2. Are you willing to continue cooperating with SINOCHEM AGRO COMPANY LIMITED in future?
Yes No
 
* 3. Would you like to introduce SINOCHEM AGRO COMPANY LIMITED to other customers?
YES NO

We would highly appreciate that if you could also answer the following questions with details.
Your kind sharing would definitely be valuable for us to ensure complete customer satisfaction in future.

1. Do you have any priorities on season of purchasing?
 
2. How do you find the price fluctuation in your market?
 
3. Would you please advise the alteration and reform of the relevant laws and regulations in your country/area, if any?
 
4. What other product(s) are you looking for (please specify the type)?
 
5. What additional service(s) you would like to seek from us?

If you have any other comments or suggestions on our products and services, please kindly provide the details below.

* Country:
* Company Name:
Company Address:
* Your Name:
Title:
* Email:
* Tel:


 
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ADD: 17-19TH., NO. 33 HE NAN ROAD(S), SHANGHAI CHINA 200002 TEL: 86 21 61381888 http://www.sinochemagro.com